Privacy Policy
Last Updated: February 2025
Our Commitment to Your Privacy
At odysseeypriimese, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and handle your data when you use our luxury travel curation services.
We understand that trust is fundamental to our relationship with clients who entrust us with their most precious resource—time—and their most valuable experiences. This policy reflects our dedication to maintaining that trust through transparent and responsible data handling practices.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at privacy@{domain}.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when using our services:
- Contact Information: Name, email address, phone number, mailing address
- Travel Preferences: Destination interests, activity preferences, dietary restrictions, accessibility needs
- Travel Documents: Passport information, visa requirements, travel insurance details (when provided)
- Emergency Contacts: Contact information for emergency situations during travel
Usage Information
We automatically collect certain information when you visit our website:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, referral sources
- Location Data: General location information based on IP address (not precise location)
- Communication Records: Records of your communications with our team for service quality purposes
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience. Please see our Cookie Policy for detailed information about how we use these technologies.
How We Use Your Information
Service Delivery
- • Plan and coordinate travel experiences
- • Make reservations and bookings
- • Provide 24/7 travel support
- • Handle visa and documentation assistance
Communication
- • Respond to inquiries and requests
- • Send travel updates and confirmations
- • Provide emergency notifications
- • Share relevant travel information
Service Improvement
- • Analyze website usage patterns
- • Improve our services and website
- • Develop new travel offerings
- • Enhance user experience
Legal Compliance
- • Comply with legal obligations
- • Maintain business records
- • Handle insurance claims
- • Respond to legal requests
Marketing Communications: We will only send you marketing emails if you have explicitly opted in to receive them. You can unsubscribe at any time using the link provided in every marketing email.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to provide travel curation services, make bookings, and fulfill our contractual obligations to you.
Consent
Processing based on your explicit consent for marketing communications, cookies, and optional data collection.
Legitimate Interest
Processing for business operations, service improvement, and fraud prevention, balanced against your privacy rights.
Legal Obligation
Processing required to comply with legal obligations, such as tax requirements and regulatory compliance.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Note: Some data may be retained longer if required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.
Data Protection Measures
Technical Safeguards
-
Encryption: All data transmitted is protected using SSL/TLS encryption
-
Secure Storage: Data stored on secure servers with regular backups
-
Access Controls: Strict access controls and authentication requirements
-
Monitoring: Continuous monitoring for security threats and breaches
Operational Safeguards
-
Staff Training: Regular privacy and security training for all team members
-
Contracts: Data processing agreements with all third-party partners
-
Regular Audits: Periodic security assessments and compliance reviews
-
Incident Response: Rapid response procedures for any security incidents
Breach Notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you within 72 hours and provide clear information about the incident and steps taken to address it.
Your Privacy Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where there is no compelling reason for continued processing.
Right to Data Portability
Request a copy of your personal data in a structured, machine-readable format.
Right to Object
Object to processing of your personal data for marketing purposes or based on legitimate interests.
Right to Restrict Processing
Request limitation of processing in certain circumstances while maintaining data storage.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days and may ask you to verify your identity for security purposes.
Third-Party Services
We work with trusted third-party service providers to deliver our services. These partners may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information:
Travel Partners
Hotels, cruise lines, tour operators, and transportation companies that provide services for your travel experiences.
Payment Processors
Secure payment platforms that handle financial transactions with bank-level encryption and security standards.
Communication Services
Email and messaging platforms used to communicate with you about your travel arrangements and services.
Analytics Providers
Website analytics services that help us understand how you use our site to improve your experience.
All third-party partners are required to maintain appropriate security measures and use your data only as instructed by us and in compliance with applicable data protection laws.
International Data Transfers
As a global travel service, some of your personal data may be transferred to and processed in countries outside of Singapore. We ensure appropriate safeguards are in place for such transfers:
Privacy Questions or Concerns?
Our privacy team is dedicated to addressing your concerns and helping you understand how we protect your personal information. Don't hesitate to reach out with any questions.